User data (Username and password)

The username is always an e-mail address. 

If you do not have an e-mail address, please contact customer support for help creating an account. 

Forgot your password?

If you forgot your password, you can request a new on our website:

You can also contact customer support for a new password. The customer support can not see your password, but can change it to a new one.

Change password

To change your own password:

  • Log in at our website
  • Click on Account
  • Click on Change password 
  • Type your new password. It must have at least six characters.
  • Confirm the new password.
  • Click Save


Note If you have previously selected Save Password or Autologin when logging in to Arkiv Digital, you will receive an error message when you start the program. Remove the dots in the password box and type the new password and after that you choose Log in.


Change your address or e-mail address 

You can change your contact information on our website:

  • Log in at
  • Click on Account in the upper right corner
  • Click on Change user settings
  • Enter your new address and/or e-mail address
  • Click Save
Have more questions? Submit a request


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